Where we serve

By

James Lamb

on

July 17, 2026

speak to our project manager

Idea Reality provides Product Design Services to clients across the UK and internationally, including the United States. We’re based in Andover, Hampshire, but our service is built around digital collaboration and managed logistics, so geography has very little bearing on how we work or what we can deliver. Idea Reality is truly a global business.

Where we serve Idea Reality Office Andover

Our Location

Idea Reality
1st Floor, Chantry House
Chantry Centre
Andover
SP10 1LZ

Andover sits at the intersection of two motorways and has a direct rail connection to London, making it straightforward for clients who want to visit in person, and we welcome visits to our office. That said, many of our client relationships are conducted entirely remotely, and our tools and processes are built to make that feel completely natural.

How does Idea Reality provide a global service?

Our product design service is designed to work at distance. From initial concept through to manufacture-ready product, every stage of the process can be delivered without the client needing to travel or be on-site.

We use OnShape, a cloud-based CAD platform that allows clients to view and collaborate on designs in real time via their web browser, with no need to purchase, download, or learn specialist software . Design workshops can be run via video call using Miro, a collaborative digital whiteboard that gives every participant a shared workspace where ideas can be developed together, even across different countries and time zones.

At the end of each project stage, clients receive a clear PDF presentation and full stage specification documentation for the following stage. These are the tangible deliverables that capture every decision, keep the project on track, and give clients a complete record of progress.

Where physical prototypes are involved, we manage the entire logistics chain. We work with trusted shipping partners to get prototypes to clients anywhere in the world, and we handle all the associated paperwork, customs documentation, insurance and compliance. Clients do not need to navigate any of that themselves. The prototype will arrive at your doorstep.

Designers working in CAD
Client Meeting

Where are Idea Reality’s Clients based?

Our clients are based across the UK and internationally. There is no strong geographic concentration: we work with businesses in major UK cities, smaller regional markets, and clients based on the East and West coasts of the United States, for whom we have a dedicated US contact number. 

You can see the range of projects we’ve delivered for clients across different locations in our portfolio.

Face Reformer neckline trainer health and beauty product design
Motionlab active commute bag cycling and running rucksack

Is our location right for you?

If you want to meet the team in person before committing to a project, being within travelling distance of Andover is worth considering. We’re well connected by road and rail, and we’re always happy to welcome clients to the studio.

For the vast majority of clients, however, proximity is not a factor. Our collaborative tools, clear stage documentation, and managed logistics mean the process works just as smoothly for a business in California as for one in Winchester. The right question to ask is not where we are, but whether we have the expertise to deliver your project. We’d encourage you to explore our portfolio and read our client testimonials as the starting point for that assessment.

A trusted UK product design partner

Idea Reality has been operating from Andover since 2013. Over that time, we’ve built long-term relationships with a supplier network that spans the UK, Europe, Asia and beyond. That network is one of the practical advantages of working with us: clients access established relationships with manufacturers and shipping partners that would take years to build independently.

Our work has been recognised with industry awards, and our client relationships span over a decade in some cases. You can read what clients say about working with us on our testimonials page.

Frequently asked questions

No. The majority of our clients are not based near Andover, and many are based outside the UK entirely. Our process is designed to work at distance, and most client relationships are conducted entirely remotely.

Yes. We work regularly with US clients and have a dedicated US contact number. We’re experienced in managing international logistics, customs and shipping, and we adapt our availability to accommodate US time zones where possible. Call us on +1 (718) 560 3194 or start with a free online idea review.

Not usually. The vast majority of our projects are delivered without the client ever visiting our studio. Our cloud-based CAD tools and collaborative workshop software mean the process works just as well remotely. If you’d like to meet in person, we’re happy to arrange that, and Andover is well connected by road and rail.

We manage the full logistics process on your behalf. That includes working with trusted shipping partners, handling customs documentation, insurance and any relevant paperwork. Prototypes are shipped to clients anywhere in the world, and you don’t need to manage any of the logistics yourself.

No. We have no geographic limits on the clients we work with. In the rare case where a prototype is too large to ship, we work with you to find a local supplier who can produce it locally while we continue to lead the design process.

The process is exactly the same regardless of where you are. Start with a free online idea review, and our team will give you an honest assessment of your project and a clear proposal. Everything from that point can be handled remotely.

Yes, and we welcome it. Our studio is based in Andover, which has good motorway connections and a direct rail link to London. Get in touch to arrange a visit.

Ready to talk about your project?

Wherever you’re based, the first step is the same. Share your concept with our team through a free online idea review, and we’ll give you an honest assessment and a clear picture of what the process would look like. No commitment required.

Project Review & Proposal

Submit your project info and get honest feedback from our award-winning design team. If we can help and add value, we create a detailed, tailored project proposal for you outlining costs and options

James Lamb profile image

By James Lamb

Founder